Products: QueWeb
QueWeb is a web-based Customer Care solution for industries that sell technically complex products and services. It is especially powerful in situations where Customer Care is critical to gaining and retaining customers and brand name recognition is directly linked to profitability.
Benefits
The goal of QueWeb Customer Care solution is to promote Customer Care and create a delightful Customer Experience.
- Directed for middle-business companies and majors
- Short terms of implementation cycle (about 1-4 month totally)
- Flexible ranging opportunities for large-scale companies (amount of end users from 100 persons to 50 000)
- Easy-to-integrate into the existing customer’s IT environment—set on the open-standarts of J2EE
- Delivered as an open-code solution giving unlimited opportunities for broadening its functionality
- Easy-to-setup basic functional features according the unique customer’s bisness-process without changing codes (using QueDesigner/XML)
- Easy-to-use solution—advanced Web-application developed on the AJAX (Google Web Toolkit) fundamentals
- Integrated support of Avaya CTI and CTConnect protocols
QueWeb is a result of a long five-year favorable cooperation between Queplix and Auriga. Since the beginning of 2007 Auriga became the first distributor and integration service provider of QueWeb Customer Care Suite in Russian Federation, Commonwealth states and Eastern Europe.
Auriga offers the following services:
- Pre-sale activities support
- Implementation
- Adaptation for customer’s unique needs
- Additional functionality features development
- Personnel training
- Subsequent technical Support
Supported Platforms
- Operating Systems
- Unix and Linux:
- AIX, Linux, OS/2, HPUX, Sun Solaris
- Windows
- Windows MS Server 2000, 2003
- Database Management Systems
- Oracle 9i, 10g
- Microsoft SQL Server 2000, 2005
- Sybase 12.5, 15
- IBM DB2 7.X
- MySQL 5
- Application Servers
- IBM WebSphere 5, 5.1, 6
- BEA Weblogic 8.1, 9
- JBoss 4.0.x
Experience
Auriga has significant experience of custom product implementations for end-clients, including several Fortune Top 100 companies like
- Sony Ericsson—Call/contact center 24*7 (more that 1100 end uses)
- HP—Help Desk and Front Office Automation (more than 4 yrs of use)
- John Deere—Contact center, Dealer management and Product support (more that 17000 end users)
- and many more
This experience included full project life-cycle starting with requirements analysis, design and implementation, testing, personnel deployment and training (both offsite and onsite) and ongoing first-level and second-level support and maintenance for end-clients.
Please refer to the Skills and Technologies page for more information on the technical skills possessed by our experts.
